Shipping Policy
Shipping Policy
Free Shipping
For Kahve Kulübü (Coffee Club) members: always free shipping within the Netherlands, regardless of order value.
For all other orders (single orders and club orders shipped outside the Netherlands):
- Netherlands: free shipping on orders of €39 and above
- Belgium and other EU countries (incl. Luxembourg): free shipping on orders of €59 and above
A shipping fee applies to orders below these amounts.
Shipping Information
All orders are shipped from our warehouse in Heerhugowaard. Orders are shipped Monday-Friday between 09:00-13:00. Orders placed after 13:00 are processed the next business day. Orders placed on weekends are shipped on Monday.
Due to our fresh roasting cycle, coffee is shipped 1-10 days after roasting.
Delivery Times
- Netherlands: next day with PostNL
- Belgium: ~2 business days
- Germany / France: ~3 business days
- Southern and Eastern Europe: 4+ business days
We only ship to countries within the European Union, including Belgium and Luxembourg. We cannot accept orders to the United Kingdom yet.
International orders are shipped via PostNL or DPD.
Where is my package?
If your order is taking longer than expected, please email taze@1543kurukahve.nl. We will start an investigation with the carrier. If the package still hasn't arrived after 2 weeks, we will issue a full refund.
Address Error
Entering an incorrect address is the customer's responsibility. If you notify us immediately, we may be able to correct it if the package is still at our warehouse. A new shipping fee applies to returned packages.